Frequently Asked Questions
Most orders ship within 1-3 days assuming the items were in stock, there were no changes to the order, and depending on shipping service selected during checkout if applicable. In the event there may be a particular delay due to unforeseen circumstances we will reach out.
This will be available in the near future with the opening of our new store location. The website will be updated when this becomes available.
Candles may discolour or fade when they are exposed to intense light for extended periods as well if stored in warm or humid areas. We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. Store your candles in a cool, dry place if they will be stored for an extended period of time.
We use multiple kinds of wax depending on the item and it will be listed on each individual product page. However, most products are comprised of soy blends.
We use multiple kinds of wicks depending on the item.
These include, cotton core wicks, flat braid and threaded wicks cotton wicks. All wick types have various purposes and benefits ranging from rigidity to keep the wick cantered to soot and smoke resistant properties.
For the most part yet, but of course it depends. You should trim the wick when it needs trimmed. If you see a carbon mushroom on top the wick, it definitely should be trimmed, or if the wick seems very long. When trimming, you really should trim the wick to 1/4″ before lighting your candle. Or, at any point your flame is getting too large and you are seeing smoke or suit, simply extinguish the flame, trim and re-light.
If you do not keep your wick trimmed, problems can occur. Wicks of all candles can “mushroom” at the top which can lead to excessive flickering, smoke, and/or soot. Keeping your wick trimmed also makes your candle safer and last longer. Additionally, it can prevent your wick from curling back into the wax – wish is mainly a problem with non-cored wicks.
A little “hang-up” is normal especially towards the top and middle of the candle. It typically will catch up. But small amounts of hang up or film is completely normal. An excessive amount (Over 1/4″) and in extreme cases of burning a hole down the middle (tunnelling) while can occur for a number of reasons is best to avoid.
A little “hang-up” is normal especially towards the top and middle of the candle. It typically will catch up. But small amounts of hang up or film is completely normal. An excessive amount (Over 1/4″) and in extreme cases of burning a hole down the middle (tunnelling) while can occur for a number of reasons is best to avoid.
Multiple factors can contribute to tunnelling. Improperly or cheaply made candles is one cause. A mistake during production, typically with the wick is another. Not burning the candle long enough (3-4 hours each burn) is another.
We use premium ingredients and all our recipes including wax, fragrance, and wicks have been extensively tested together. That doesn’t necessarily 100% prevent this issue from occurring but it drastically reduces its chances.
Each time you burn a candle, should try and burn it at least until the wax pool reaches the edge (or very near the edge) of the container… even if it barely reaches. On average this is around 3-5 hours of burn time depending on the container and/or the number of wicks. Often your candle will self-correct as it burns down, but if the tunnelling is bad enough, it may not be able to.
This can happen for a couple of reasons. First, make sure to keep your wick trimmed properly as mentioned above. Secondly, constant or random drafts can cause puffs of smoke as well. For example, if your candle is next to a window, door, vent, etc. the drafts will interfere with the flame causing it to dance around and produce smoke. Also, if your candle is located in a place where people frequently walk right past it, this can cause puffs of smoke as well. Unless its constant, its nothing to be too worried about.
A carbon build-up, otherwise known as a “mushroom” can happen with any kind of wick and wax. It is most common in highly fragranced candles as the fragrance oil travels up the wick while it burns. It is completely normal; however, it needs to be removed by trimming the wick before relighting as mentioned above.
In a way, the mushroom head is a nice reminder that, “hey, I need to trim my wick”. (Please remember to give the candle plenty of time to cool and harden before attempting to trim the wick as you do not want wick debris falling into the wax.
There are a couple of ways to do this. It’s important to note that you should try to AVOID BLOWING OUT THE FLAME as much as possible as this definitely does cause excessive smoke. It is also dangerous because you may blow the melted wax out inadvertently as well. So, if you do, please do it gently.
If you have a ‘Wick Snuffer’, then that is ideal as it’s a smokeless way to kill the flame. You can also use the lid of the candle if it is fire/heat resistant and safe to do so. The lid going on to the candle will suffocate the flame out in a matter of seconds.
No, not at all. It’s been illegal for some time, but we never have used lead wicks and never would.
Often, yes. However, we use discretion on this. If hot temperatures/extreme heat are expected, we try to limit shipping to earlier in the week. This way candles are not sitting in hot trucks over the weekend. Please be sure to plan having someone home to accept deliveries (particularly during the summer) to help cut down the risk of your candles sitting on a hot porch for hours/days.
Due to the risk involved when ordering candles during hot months, we cannot be held liable for melted candles and other wax products. Even though we insure all of our shipments, melted wax is not covered by courier partners.
We offer the following tips to avoid problems:
* Because deliveries to your home will be left on front porch (a bad thing during hot days), we suggest having them delivered to a place you know someone will be present. Other than your home if someone is there, possibly a friend or family member’s house, or even your place of employment if allowed.
* If you are expecting a shipment to your home, try to plan to have someone there or at the very least, attempt to get the package inside to cool place as soon as possible so it’s not sitting in the heat too long
* Also, as a courtesy we aim to ship early in the week so help avoid packages being left in warehouses and trucks over the weekend.
This depends a bit on the time of year. But we typically ship within a few days (with the exception of the hot summer months which, in that case, it might take a couple extra days to ship so we can aim at shipping earlier in the week as noted above). Depending on the shipping service and carrier, typical transit times range from 1 or 2 days to a week depending on location. These are just averages and will not apply to all orders. Your order will include tracking info once shipped for you to monitor.
Our goal is your satisfaction. If your product is damaged upon arrival, please send us a message via our “Contact Us” form on our website. Please retain the original packaging materials in case we need it returned back to us. Also please check out this page for more information here.
Unfortunately, unless there is a candle defect, we generally do not offer exchanges based on personal fragrance preferences. Everyone has a different sense of smell and preference so we hope you can understand that policy. However, remember that candles make great gifts and just because you are not fond of a scent, most likely a friend, co-worker, or family member would be. We are sure to include fragrance profiles and notes inside each product description to help you make your choice.
Because glass weakens as it accumulates bumps and scratches from use, we do not recommend refilling our jars for re-use as a candle. However, they make terrific holders for all kinds of things around your home: buttons, nails, cotton balls, potpourri, seashells … or anything you may want to display. Additionally, most local recycling agencies will accept empty candle jars with other glass jars.
This is purely a safety issue and any candle maker or retailer will recommend this. Glass gets hot on the bottom as the wick nears the base. It can cause cracking, breaking, or damage underneath the glass. We also recommend burning all candles on heat resistant surfaces.
