We welcome you to DreamLume.com (“Site” or “DREAMLUME”) . The website dreamlume.com is owned and operated by Jaison, and the retail stores operated under DreamLume LLP (hereinafter referred to as ” DREAMLUME “) a company incorporated under the provisions of the LLP Act, 2008 and is validly existing under the provisions of LLP Act, 2013 with its registered office at. The Site and retail stores are together referred as Platform. You may be accessing our Site from a mobile or computer or phone device (through an iOS or Android application, for example) and these Terms of Use shall govern your use of our Site and your conduct, regardless of the means of access.

These Terms of Use govern all the products offered on the Platform including the additional Services.

The Platform is only to be used for your personal non-commercial use and information. Your use of the Services and features of the Platform shall be governed by these Terms and Conditions (hereinafter ” Terms of Use “) along with the Privacy Policy Cancellation, Refund and Return Policy (together ” Policies “) as modified and amended from time to time.

Make sure that you have read all the terms and conditions properly. While availing current or future services that are offered by the Site or its affiliates, you will abide by these conditions and guidelines that are applicable.  If you do indeed not agree to any of the terms enumerated herein or the Policies, please do not use the Platform. You are responsible to ensure that your access to this Platform and material available on or through it are legal in each jurisdiction, in or through which you access or view the Platform or such material.

The Privacy Policy

Make sure that you thorough review the privacy policy that governs the visit to our Site. You shall understand our practices properly.

USER ACCOUNT

This Site is directed to be used by adults only. Therefore, we assume that any minor, if at all, accessing/using/browsing our Site is under the supervision of their guardians. Please be informed that DREAMLUME or its associates do not knowingly collect information from minors. You shall be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature or manner.

If you are accessing/using/browsing the Site on someone else’s behalf; you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to the Terms of Use, you agree to act liability and responsibility for any harm caused by any wrongful use of the Site resulting from such access or use of the Site in whatsoever nature.

If you become aware or have any reasons to believe that the security of your account has been breached, please don’t hesitate to contact us immediately at the ‘Contact Information’ provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to DREAMLUME.

We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms of Use are violated or if we at our sole discretion may decide, that it would be in DREAMLUME’s best interests to do so. You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Site. The information provided to us shall be maintained by us in accordance with our Privacy Policy.

Description of Product

At DREAMLUME, we attempt to be as accurate as possible in the description of our products on the Platform. However, DREAMLUME does not warrant that the product description, colour, information or any other content of the Platform is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. Further, the product pictures are indicative and may not match the actual product.

DREAMLUME reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted ) without prior notice. You are to take note that such, inaccuracies or omissions or errors may also relate to pricing and availability of the product or services.

Terms and conditions for all purchases

The orders are for you to buy products from us. We will accept your offer by issuing a conformation email or by confirming through mobile about the products that you have ordered. These acceptances are subject to your assent to the conditions of sale. No other conditions will be applicable in this context.

Methods of Electronic Communication

As you visit our Site or send any emails to use, you actually are communicating electronically. With this communication you give the consent for receiving communication from our end electronically. We can post notices to our website or communicate with your directly through mail. You will have to agree that all the notices and any other forms of communications that are provided by us electronically completely satisfy any kinds of legal necessities and such communications are in writing terms.

Prices

The prices that we post in this website are subject to changes and without any prior notice. The prices that are available before the commencement of order will be applicable. The prices that are posted also include charges and taxes. In case, if there are any additional charges, it will be notified on the website.

About Shipping and Handling

At DreamLume, we earnestly believe in quality services. Therefore, we endeavour to ship your products as early as possible. However, depending on varied factors, the shipping activity may take 10-14 business days.  Further, depending on the availability of the respective products, we retain the right to cancel any orders placed by you.

As you place the order, we will make the arrangements for shipping the products to you. The schedules of shipping are previously decided. At the same time, we are liable for any delays in the procedure of shipment. The risk of loss and damage is passed to you as soon as the product is delivered to you.

The Risk of Loss

The items that you have purchased from this Site are adhered to the contract of shipment. Thus, the title and the risk of loss pass to you as soon as the product is delivered.

The Return of Products

DreamLume offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

Please call our customer care no+91-8121007807 (9:00 AM to 5:30 PM | Mon – Sat, excluding national/ public holidays) or email us at Order@DreamLume.com mentioning your Order ID. Please also take a photograph of the product and email us for reference. We will pick up the products within 2-4 business days. We will initiate the refund or replacement process if the products is received by us is unused and undamaged.

Returns will not be accepted under the following conditions:

1. Product is used or altered
2. Product is damaged due to misuse/overuse

• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

1. Serial Number is tampered with.
2. If request is initiated after 5 business days of order delivery
3. Free product provided by brand

Categories not eligible for returns:

The Replacement Conditions

DREAMLUME offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

Please call our customer care no +91-8121007807 (9:00 AM to 5:30 PM | Mon – Sat, excluding national/ public holidays) or email us at order@DreamLume.com mentioning your Order ID. Please also take a photograph of the product and email us for reference. We will pick up the products within 2-4 business days. We will initiate the refund or replacement process if the products is received by us is unused and undamaged. For more info click on Cancellation, Refund & Return Policy

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Policy of Change and Cancellation

You may cancel the order any time and in such cases, you can write to our customer support team on cs@DreamLume.com or call us on +91- 8121007807 (9:00 AM to 5:30 PM | Mon – Sat, excluding national/ public holidays)

In case of prepaid orders being cancelled, your request for refund shall be processed within 7-8 business days after the cancellation of such orders.

There are circumstances when the company might have to cancel a particular order. Your receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order and www.DreamLume.com reserves the right at any time after the receipt of your order to accept or decline your order for any reason.

Although our online stock inventory is programmed to update automatically, www.DreamLume.com reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.

Replacement Refund Policy

In certain cases where we are unable to process a replacement for any reason whatsoever, a refund will be given. In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

For more information, please refer to our Cancellation, Refunds and Returns Policy provided on our Site.

Wrong Delivery – (Customer received delivery message, product not delivered):

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within seven (7) days from the date of delivery confirmation from us to investigate.

Reviews, Comments, Communications

The content: The visitors might post comments, reviews and other contents along with sending e-cards. They can also submit different ideas, suggestions, questions or any other kinds of information till the time that the content is not obscene, illegal, defamatory, threatening or infringing the rights of intellectual property to the third part. It should not contain software virus, commercial solicitation, political campaigning or mass mailing.
Wrong information: You cannot use false email address or cannot impersonate anyone which can mislead the original or a content or card. In such a case, we reserve the right to edit or remove the content and will not review posted contents regularly.
The Rights: If you submit material or post contents with a different intention, you can grant us and our affiliates a royalty free and non-exclusive perpetual and sub-licensed right to use the material. We can modify, reproduce, publish, adapt and create derivative work throughout the world. You also give DreamLume.com and the other affiliate sites the sub license for using the name that you have submitted in connection with the content.
Owning Rights: You can represent all the rights or control the right for the content that you have posted and the content is accurate. You can also use it for supplying but not violating the policy, so that it does not cause any injury to any entity. You will also accept for indemnification of the affiliate for the claims that will result in the supply of the content. The Site has the right to obligate or edit or even remove the activity of the content. It takes no responsibility for liability of any content that you have posted.

Policies of the Site, Modification, and Severability

You should review our other policies, as well. We have the right to make any change in our websites, the terms and conditions and the policies any time. If these conditions are invalid, unenforceable or void for any reason, the condition can be deemed as severable. It will also not create any effect on the validity or enforceability of other conditions.

Rights of Intellectual Property

Copyright: All the contents like graphics, texts, button icons, logos, digital downloads, audio clips is the property of DreamLume and is completely protected by Indian law of Copyright. The content is also the exclusive property of the Site including the software in use.

Trademarks:

• Protected Marks: The protected marks include com & design and other things that are in the website.
• Protected Graphics: The graphics, page headers, logos, icons, scripts are trademarks of the Site. These trademarks and trade dress might not be used in relation to products and services that are not of the company. All the other trademarks are owned by the company and its affiliate sites. These are the property of different owners. They might not be connected to or affiliated with com.

LIMITED LICENSE

DREAMLUME grants you limited, non-exclusive, non-transferable, non-sublicensable license to access, and make personal and non-commercial use of the Site. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the Site and its affiliates.

DREAMLUME reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Site and to block and prevent your future access the Site.

INDEMNITY

You agree to defend, indemnify and hold harmless DREAMLUME, its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to DREAMLUME or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under the Terms of Use, or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of the Terms of Use.

The Law and Jurisdiction

The above mentioned terms and conditions will be in use in accordance with the Indian laws. If there are matters of disputed from it related to the terms and conditions of the website, the competent Courts at Bengaluru, Karnataka will have the complete jurisdiction for the matter and all the other courts will be excluded.

Disclaimer of warranties and Limitation of Liability

The complete Site is provided by DreamLume.com on the basis of as is and as available. The company does not represent or warrant any kind of operations. It also does not express or implies the information on the Site or the operation along with the additional materials, contents or products that are part of this Site. It is you as a customer who agrees that the use of this Site is solely at your own risk.

As applicable by law, DreamLume.com disclaims all the warrantees to the full extent. It also disclaims the expression or implication that are not limited to but implied with the warrantees of merchantability as well as fitness. These conditions are stated for a special purpose. The Site also does not warrant that the total Site, the servers, the emails sent are completely free of any harmful components or viruses. However, the Site will not take the liability of any damages that arises from the usage of the Site that also includes any kind if incidental, direct, indirect or kinds of consequential damages, as a whole.

In no event shall DREAMLUME or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on DREAMLUME’s website or mobile app, even if DREAMLUME or DREAMLUME’s authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

If you have any questions regarding these Terms and Conditions, please email us at order@DreamLume.com

CONTACT INFORMATION:

Customer Service Desk
E-mail id: order@DreamLume.com 
+91-8121007807
(Timings: 9:00 AM to 5:30 PM | Mon – Sat, excluding national/ public holidays)